How to Troubleshoot iPad Issues

This Knowledgebase article will offer some techniques to troubleshoot issues you may experience with your iPad as well as your iPhone. If these do not resolve your issue, please send a ticket to Bluefield IST through the Bluefield University Support System or come to the IST office in Lansdell 100. 

Important Note: Before performing any of these troubleshooting steps on your device, verify that all your data is backed up in case a reset is necessary, or an error occurs. Bluefield University is not responsible for any lost data during these processes. 

1: Performing a Hard Reset on your iPad: 

A hard reset on your iPad clears the cache, like clearing the cache on a web browser like Google Chrome. This action will not delete any files or pictures and is the first step if you encounter issues with your network connection, storage, or battery life. 

  • Before you begin, make sure your iPad is charged and turned on. 
  • Holding your iPad vertically, press Volume Up, followed by Volume Down, then hold down the Power Button.  



  • In a few moments, the Apple Logo will appear. When this logo appears, release the Power button.  
  • Your iPad will restart in a few moments, and after that, you can resume using your iPad as before. 

2: Performing a Restore and Update on your iPad: 

Performing a restore and update on your iPad wipes it, restores it to faculty defaults, and updates it to the most recent compatible version of iOS. This process will delete any data saved on your iPad, so make sure everything is backed up before beginning. The restore and update process should be used only when necessary and not as a first response to an issue.  

  • To begin, you will need access to a computer with iTunes installed. Macs will have iTunes preinstalled, but Windows devices will need to have it manually installed. 



  • After the download is finished, opening it will begin the iTunes Installation Wizard. When the “Welcome to iTunes” page is displayed, select “Next>.” 



  • On the following page, select “Install.” 



  • The iTunes installation wizard will take a few minutes to finish the installation. After the installation is completed, select “Finish” to close the wizard. 



2: Resetting your iPad 

  • After you have installed iTunes on your computer, return to your iPad and put it into Recovery Mode.
  • To put your iPad into Recovery Mode, set it vertically and press Volume Up, Volume Down, and then hold down the Power Button in rapid succession. When the Apple logo appears, connect the iPad to your computer while continuing to hold down the Power Button. After a few moments, the Recovery Mode screen will be displayed as shown below. Once this screen appears, release the Power Button. 



  • With your iPad in Recovery Mode, open iTunes and select “Restore iPad” and then “Restore.” 



  • Next, select “Restore and Update.” 



  • After several minutes, your iPad will display a page saying “Hello.” From here, you can log back into your iPad with your Apple ID and set your device back up to its previous settings; it is important to note that you do not log back into your iPad using your Bluefield email, as that will reregister your device with the MDM software. 

Creation date: 12/18/2023 10:01 AM      Updated: 12/18/2023 10:07 AM
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