Please review the following before you submit a support request:
1. Consult the knowledge base. Most issues can be resolved here. This will also ensure we do not perform redundant troubleshooting providing you with a faster resolution.
2. Please ensure you enter an alternate email address you can access when submitting a support request. Responses to your request will come through email.
3. Please ensure that you clearly describe the issue you are experiencing when you submit a support request. The more information you can provide, the more efficiently we can resolve your request.